Your experience and satisfaction with services are important. If you have a concern about services you received, you have several options available. You may choose to complete one or more of the steps below:

  1. Request Your Health Care Records
    You have the right to request a copy of your health care records directly from the licensee (provider). To request records, you may email us at sportpsych@unt.edu to ask for instructions on obtaining your file. You may be asked to complete a written authorization form and/or pay a reasonable fee for copies, consistent with applicable laws and regulations.
  2. Contact the Texas Behavioral Health Executive Council (BHEC)
    If you would like to ask questions about behavioral health licensure or regulation in Texas, you may contact the Texas Behavioral Health Executive Council:

    Texas Behavioral Health Executive Council (BHEC)
    https://bhec.texas.gov/contact-us/

  3. File a Consumer Complaint with the Texas Office of the Attorney General
    You may also file a consumer complaint through the Texas Office of the Attorney General’s Consumer Protection Division:

    Office of the Attorney General – Consumer Protection
    https://www.texasattorneygeneral.gov/consumer-protection