<?xml version="1.0" encoding="UTF-8"?><item href="/tech-comm/advisory-board/paul-mireles.html" dsn="people"><first_name>Paul</first_name><last_name>Mireles</last_name><prefixes/><pronouns/><post_nominals/><title-1>Advisory Board Member</title-1><title-2>Senior Analyst, VERIZON</title-2><title-3/><title-4/><department>Technical Communication</department><type>Staff</type><email>paul.mireles@verizon.com</email><phone/><image><img src="/tech-comm/images/tc.unt.edu/files/images/faculty/photos/paul_mireles_picn.jpg" alt="Paul Mireles"/></image><office/><address/><office-hours/><types><type>Staff</type></types><departments><department>Technical Communication</department></departments><main-content>Paul is currently a Sr. Analyst with Verizon working in the Business Operations department. Prior to that, he spent seven years working for a security software company where he lead their customer service and inside sales teams. From 1998 to 2009 Paul spent time working for GTE/Verizon Information Services and Idearc Media where he held multiple roles across several different functional areas.· 12+ building award winning inbound/outbound service, technical, sales, and service-to-sales teams.· 14+ years of customer service and sales, including call centers operations, security software, search engine marketing, search engine optimization and internet functions.
Paul studied General Business at UNT where he earned a BBA with a concentration in Management. He enjoys spending time attending sporting events, listening to live music and enjoying time with his friends and family. He resides in Lewisville, Texas.</main-content></item>